What can a tenant report when the furnace runs without heat?
Report the thermostat reading, whether air moves and which rooms stay cold. Contact the person responsible for the property and clarify who can approve the assessment and any work.
Report what you can observe
Note the room reading and target on a control you are allowed to use. Say if air feels cool in all rooms or just one. Include when the change began. You can report this without entering a locked equipment room.
The fan may move air without heat. A lit screen does not prove the furnace is heating either. Use plain words, such as air moves but the room has grown colder. You do not need to name a failed part.
Clarify who can approve the next step
If you rent, contact the owner or manager through the usual property process. Ask who arranges entry, accepts the visit charge and approves work. If you own the home but someone else will be present, set clear approval limits.
Mention a locked room, shared system or entry rule when you call us. Do not enter another unit or use a shared control to test the heat. Explain the limit to the person arranging the visit.
Keep the work tied to the fault
A lack of heat does not prove you need a new furnace. Ask what failed and what repair is proposed. Any work on ducts or wiring should be shown in the scope before you agree to it.
Give the Golden Gate street address and ZIP, and check coverage before booking. Agree on the visit charge and who can approve repairs. An area page cannot establish that a visit is available at your address.
More about this heating problem
Should I open the furnace to photograph the fault?
No. Use existing paperwork or a label that is already visible from a safe position. Describe the symptom and access restriction instead.